After over 6 months of constant no signal, not able to call or receive calls (10yr+ cust) went to Verizon (ph works now), got a bill for 2 months and getting harassed daily for something I do not owe. I didn't have a contract and I'm using the same phone with Verizon without issues. T-Mobile was fully aware of the problem and even said that to give them a chance to update the towers around me (I live in a city), I agreed, the date came and went all remain the same, no matter where I was. Stay clear. Their standards are not the same as ten years ago.
BE AWARE WITH T RIP OFF MOBILE THAT IF YOU CHANGE YOUR PLAN…THEY ADD ON 1 YEAR TO YOUR CONTRACT AND APPARENTLY THEY DON’T HAVE TO TELL YOU!!!! I KNOW BECAUSE IT HAPPENED TO ME. CUTOMER SERVIVE? WHAT CSTOMER SERVICE? YOU CAN’T EMAIL THEM FROM THER WEBSITE….WHICH IM SURE IS BE DESIGN!!!! AFTER MANY HOURS SENT ON THE PHONE I DID GET SOMEONE TO GIVE ME AN EMAIL ADDRESS TO DISPUTE MY CONTRACT…TO DT I HAVE SENT 2 EMAILS WITH ABSOLUTELY NO RESPONSE… HERE IS THE ADDRESS.. GOOD LUCK.. Contractreview@t-